Refund & Cancellation Policy

Effective Date: June 2026

1. Order Cancellation

You may cancel your order within 1 minute of placing it without any cancellation fee. Once the restaurant has accepted and started preparing your order, cancellations are generally not permitted.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• The order was cancelled by FoodXP or the restaurant.
• The food delivered was substantially different from what was ordered.
• The order was not delivered due to an issue on our end.
• Items were missing from your order (partial refund).

3. Refund Process

If you believe you are entitled to a refund, please contact our support team within 24 hours of delivery. Include your order number and photos if applicable. Approved refunds will be processed to the original method of payment within 5-7 business days.

4. Non-Refundable Items

We do not issue refunds for complaints regarding food quality or taste if the order was prepared according to the restaurant's standard recipe. Such issues should be directed to the restaurant's management.

5. Contact Us

For any refund requests or queries, please reach out to us at support@foodxpapp.in or through the app's Help section.